Admin Portal
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Set Your Password

Set Up Two-Factor Auth

Scan this QR code with Google Authenticator or Authy. Two-factor authentication is required on all accounts.

Manual entry key:

Account Activated

Your password and two-factor authentication are configured. You can now sign in.

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This invite link is invalid or has expired.

Please contact Ascend IT to request a new invite.

ASCEND IT
Admin Portal
Dashboard

Total Accounts
Open Leads
Pending Tickets
Active Projects
Quick Actions
Account Management
All Accounts

Manage client, contractor, and admin accounts.

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Account Provisioning
Invite User

Send a secure invite link. The user sets their own password — no manual provisioning required.

Admin invites require an out-of-band OTP. The code will display here — deliver it separately via phone or Signal.

Invite sent to

Expires:

Client Onboarding
Organizations

Create a client organization, then its first manager. Every client account and bot belongs to an organization.

New Organization
The org-wide manager scope XXXX00 is created automatically. Departments (01, 02…) are added later by the manager.
Existing Organizations
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Bot Provisioning
Bots

Create a client bot, configure it, and issue the API key its widget uses. Every bot belongs to an organization and a department scope.

New Bot
The bot is created in Building status with a starter config. Configure it and issue a key below, then set it Active to go live.
Existing Bots
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CRM
Leads

All form submissions and contractor-sourced leads.

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Support
Tickets

Client support tickets. Pending tickets require approval before the client can reply.

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Engagements
Projects

Active client engagements and project status.

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File Management
Files

View and manage files across all client accounts.

Search for a client or click All Files
System
Audit Log

Immutable record of all significant actions.

Select a date to load entries
Upload File